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Chatwoot Cloud Service Disruption\n\nWe experienced a service disruption today between approximately 09:50 and 10:30 UTC affecting Chatwoot Cloud users. During this window, agents may have seen errors loading the dashboard, slow page loads, and delays in background processing. The service is operating normally again.\n\nWhat happened: A change in our latest release introduced a cache invalidation pattern that did not scale to production load. Under traffic, this caused requests to time out and our background job queue to back up.\n\nWhat we did: We rolled back to the previous stable release and scaled our background workers to drain the queued jobs.\n\nNote for web widget users: a small number of conversations may appear as duplicates from this window, because the widget retried submissions that the server had already accepted. These can be safely resolved.\n\n\nWe apologize for the disruption.","published_at":"2026-06-17T17:25:19.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8955073","status":"resolved"}]}},{"id":"5357097","type":"status_update","attributes":{"message":"Dear Customer,\n\nWe are facing issues with our server. We have identified the issue and is working to resolve this.\n\nWe apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated.","published_at":"2026-06-17T10:28:00.000Z","published_at_timezone":"UTC","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8955073","status":"degraded"}]}},{"id":"948499","type":"status_report","attributes":{"title":"Chatwoot Cloud Service Disruption","report_type":"manual","starts_at":"2026-06-17T10:28:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8955073","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5357098","type":"status_update"},{"id":"5357097","type":"status_update"}]}}},{"id":"5431304","type":"status_update","attributes":{"message":"We're currently experiencing an upstream service disruption with our email provider. As a result, email delivery may be impacted for Email Channels using Custom Email Domains, as well as automated emails such as invitations and password reset emails.\n\nOur team is actively working with our provider to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available.","published_at":"2026-07-20T04:19:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8955073","status":"degraded"},{"status_page_resource_id":"8962437","status":"degraded"},{"status_page_resource_id":"8962443","status":"degraded"}]}},{"id":"5431439","type":"status_update","attributes":{"message":"This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely.\n\nAny emails that failed to send during the disruption are being automatically retried.","published_at":"2026-07-20T13:25:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8955073","status":"resolved"},{"status_page_resource_id":"8962437","status":"resolved"},{"status_page_resource_id":"8962443","status":"resolved"}]}},{"id":"970235","type":"status_report","attributes":{"title":"Service Degradation: Email Delivery Disruption","report_type":"manual","starts_at":"2026-07-20T04:19:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8955073","status":"resolved"},{"status_page_resource_id":"8962437","status":"resolved"},{"status_page_resource_id":"8962443","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5431304","type":"status_update"},{"id":"5431439","type":"status_update"}]}}},{"id":"5394410","type":"status_update","attributes":{"message":"Hey, we will be doing scheduled DB maintenance on 19 July 2026. No downtime is expected. ","published_at":"2026-07-19T03:00:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"5424159","type":"status_update","attributes":{"message":"Maintenance ended","published_at":"2026-07-19T05:00:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"962001","type":"status_report","attributes":{"title":"Scheduled DB maintenance on 19 July 2026","report_type":"maintenance","starts_at":"2026-07-19T03:00:00.000Z","ends_at":"2026-07-19T05:00:00.000Z","affected_resources":[{"status_page_resource_id":"8955073","status":"maintenance"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5394410","type":"status_update"},{"id":"5424159","type":"status_update"}]}}},{"id":"5356548","type":"status_update","attributes":{"message":"The issue remains ongoing. We are seeing permission-related errors from Meta affecting some Instagram and WhatsApp management operations, including new WhatsApp number onboarding through Embedded Signup, WhatsApp template management via API, Instagram messaging, and Instagram inbox creation.\nMessage sending and receiving for already connected WhatsApp numbers continue to operate normally. Existing inboxes, workflows, and automation functions are also unaffected. To avoid further disruption, new Instagram and WhatsApp connection flows may remain temporarily unavailable while we continue working with Meta and verify stability.\nWe’ll share another update once we have more confidence that the issue is fully resolved. Thank you for your patience.\n\n","published_at":"2026-07-08T08:00:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"degraded"},{"status_page_resource_id":"8962442","status":"degraded"}]}},{"id":"5400341","type":"status_update","attributes":{"message":"We are continuing to experience Meta permission-related issues affecting Instagram, Facebook, and WhatsApp management operations.\nExisting WhatsApp inbox messaging should continue to work normally where already connected. However, new Instagram inbox creation, new Facebook inbox creation, Instagram message sending, WhatsApp Embedded Signup, and some WhatsApp template management operations may be unavailable or degraded.\nWe understand the impact this has on affected customers and are sorry for the disruption. We will continue monitoring and share another update as soon as we have a reliable recovery path.","published_at":"2026-07-14T12:49:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"degraded"},{"status_page_resource_id":"8962441","status":"degraded"},{"status_page_resource_id":"8962442","status":"degraded"}]}},{"id":"5356529","type":"status_update","attributes":{"message":"We are seeing elevated errors with Instagram APIs. Other channels are unaffected. We are working with Meta to resolve this and will share an update shortly. Thank you for your patience.\n\n","published_at":"2026-07-06T06:56:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962442","status":"degraded"}]}},{"id":"5356544","type":"status_update","attributes":{"message":"We are continuing to work with Meta on the Instagram API disruption. The Instagram APIs are returning inconsistent errors, which is affecting Instagram conversations for some customers, including the ability to send replies. Other channels remain unaffected.\n\nWe have contacted impacted customers directly and shared the current status with them. We will continue monitoring the issue and post further updates as we make progress with Meta.\n\n","published_at":"2026-07-07T07:38:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962442","status":"degraded"}]}},{"id":"5356551","type":"status_update","attributes":{"message":"Instagram services are now back to normal. For WhatsApp, template syncing is also back to normal. The WhatsApp number onboarding through Embedded Signup remains temporarily restricted while we continue verification with Meta. Manual WhatsApp setup is still available. We will restore WhatsApp Embedded Signup once it is stable. Thank you for your patience while we continue to monitor the situation.","published_at":"2026-07-08T18:05:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"resolved"},{"status_page_resource_id":"8962442","status":"resolved"}]}},{"id":"5356553","type":"status_update","attributes":{"message":"We are continuing to see permission-related errors from Meta.\n\nInstagram messaging is currently affected again for some customers, including the ability to send replies. WhatsApp Embedded Signup also remains temporarily unavailable. WhatsApp template syncing and messaging for already connected WhatsApp numbers may continue to work, but some WhatsApp management operations can still be impacted.\n\nWe are keeping new Instagram inbox creation and WhatsApp Embedded Signup disabled while we continue working with Meta and verify stability.\n\nWe’ll share another update as soon as we have more clarity. Thank you for your patience.","published_at":"2026-07-09T08:53:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"degraded"},{"status_page_resource_id":"8962442","status":"degraded"}]}},{"id":"5393573","type":"status_update","attributes":{"message":"We’ve continued working on the Meta API disruption since our last update.\n\nFor WhatsApp, we have created a manual migration flow for customers affected by Embedded Signup failures. This allows existing WhatsApp inboxes to be reconnected through manual WhatsApp Cloud API credentials while preserving the inbox, conversations, collaborators, routing, and settings.\n\nWe are starting with a small set of affected customers first so we can validate the migration flow end to end before expanding it more broadly. If you are affected, please contact our support team and we will help you with the migration from our side.\n\nCoexistence numbers are still under investigation, and we have not yet confirmed whether they work reliably with this migration path.\n\nThere are no new updates for Instagram inboxes at this time. We are continuing to monitor Meta-side behavior and will share more when we have a confirmed change.\n\nExisting connected WhatsApp inboxes should continue to send and receive messages where the underlying WABA, phone number, access token, and Meta business status remain valid.","published_at":"2026-07-13T09:22:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"degraded"},{"status_page_resource_id":"8962442","status":"degraded"}]}},{"id":"5415353","type":"status_update","attributes":{"message":"Instagram, Facebook, and WhatsApp services are now back to normal.\n\nWe have also re-enabled Instagram inbox creation. WhatsApp inboxes, message sending/receiving, and related core operations are operating normally again.\n\nWe’ve added a manual migration option for WhatsApp Cloud API inboxes connected through Embedded Signup. This lets customers move those inboxes to their own Meta app/manual Cloud API setup. Existing conversations, contacts, collaborators, routing rules, business hours, bot settings, and other inbox settings remain unchanged.\n\nMigration guide: https://chwt.app/migrate-whatsapp\n\nIf you still notice any issues with Instagram, Facebook, or WhatsApp inboxes, please contact our support team and we’ll investigate it directly. Thank you for your patience while we worked through this with Meta.","published_at":"2026-07-17T04:57:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"resolved"}]}},{"id":"5404679","type":"status_update","attributes":{"message":"We are seeing error rates come down and are continuing to monitor Instagram, Facebook, and WhatsApp-related operations closely.\nWhatsApp template sync is not fully back to normal yet. If you continue to face issues with Instagram messaging, Facebook inbox creation, WhatsApp Embedded Signup, or WhatsApp template sync, please contact us through customer support chat and we will help investigate directly. We’ll post another update after we complete further monitoring.","published_at":"2026-07-15T06:45:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"degraded"},{"status_page_resource_id":"8962441","status":"degraded"},{"status_page_resource_id":"8962442","status":"degraded"}]}},{"id":"5410149","type":"status_update","attributes":{"message":"Instagram, Facebook, and WhatsApp services are now back to normal.\nWhatsApp message sending and receiving, onboarding, and core inbox operations are operating normally again. The only remaining issue is WhatsApp template syncing, which we are continuing to monitor and work on.\nIf you still notice any issues with Instagram, Facebook, or WhatsApp inboxes, please contact our support team and we’ll investigate it directly. Thank you for your patience while we worked through this with Meta.","published_at":"2026-07-16T07:02:00.000Z","published_at_timezone":"Chennai","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8962440","status":"degraded"},{"status_page_resource_id":"8962441","status":"resolved"},{"status_page_resource_id":"8962442","status":"resolved"}]}},{"id":"948346","type":"status_report","attributes":{"title":"Service Degradation - Meta API disruption affecting Instagram and WhatsApp","report_type":"manual","starts_at":"2026-07-06T06:56:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8962440","status":"resolved"},{"status_page_resource_id":"8962441","status":"resolved"},{"status_page_resource_id":"8962442","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5356548","type":"status_update"},{"id":"5400341","type":"status_update"},{"id":"5356529","type":"status_update"},{"id":"5356544","type":"status_update"},{"id":"5356551","type":"status_update"},{"id":"5356553","type":"status_update"},{"id":"5393573","type":"status_update"},{"id":"5415353","type":"status_update"},{"id":"5404679","type":"status_update"},{"id":"5410149","type":"status_update"}]}}}]}