Service Degradation Notice – Ongoing AWS Infrastructure Issue
Resolved
Nov 13, 2025 at 8:38pm UTC
This incident has been resolved.
Affected services
Application (Dashboard & API)
Updated
Nov 13, 2025 at 8:38pm UTC
Closed as the upstream issues are solved.
Affected services
Application (Dashboard & API)
Updated
Oct 20, 2025 at 3:47pm UTC
Affected services
Application (Dashboard & API)
Updated
Oct 20, 2025 at 3:36pm UTC
Dear Customer,
We’re currently seeing degraded performance on Chatwoot due to an ongoing issue affecting AWS services in the us-east-1 region.
Our team is actively monitoring the situation and working to minimize any impact while AWS restores full functionality. We apologize for the inconvenience and appreciate your patience during this time.
Thank you,
The Chatwoot Team
Affected services
Application (Dashboard & API)
Created
Oct 20, 2025 at 3:31pm UTC
Dear Customer,
We’re currently seeing degraded performance on Chatwoot due to an ongoing issue affecting AWS services in the us-east-1 region.
Our team is actively monitoring the situation and working to minimize any impact while AWS restores full functionality. We apologize for the inconvenience and appreciate your patience during this time.
Thank you,
The Chatwoot Team
Affected services
Application (Dashboard & API)