Previous incidents

This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely.

Any emails that failed to send during the disruption are being automatically retried.

Meta authorization is operating normally again. New Instagram and Facebook Messenger inbox connections can now be completed successfully. Existing inbox messaging remained unaffected during this incident. We’ll continue to monitor the affected flows.

Resolved: Chatwoot Cloud Service Disruption

We experienced a service disruption today between approximately 09:50 and 10:30 UTC affecting Chatwoot Cloud users. During this window, agents may have seen errors loading the dashboard, slow page loads, and delays in background processing. The service is operating normally again.

What happened: A change in our latest release introduced a cache invalidation pattern that did not scale to production load. Under traffic, this caused requests to time ...