System Downtime
Resolved
Sep 9, 2021 at 2:20pm UTC
Maintenance ended
Affected services
Application (Dashboard & API)
Created
Sep 9, 2021 at 9:20am UTC
We are experiencing a system downtime, this is being addressed. The inconvenience is regretted.
Updates during maintenance:
- 2021-09-09T12:55:22Z: We have identified the issue and working on a fix.
- 2021-09-09T16:54:56Z: The impact was due to an unexpected burst of traffic from our third-party messaging channels, which impacted the performance of our database and caching layer. This led to a service outage for many of our cloud customers.
We have identified the bottlenecks and have applied upgrades to avoid further impact. We will be working on further reinforcements to prevent future occurrences.
Affected services
Application (Dashboard & API)